Shipping Policy

Welcome to Glow Chic! We're delighted you've chosen us for your fashion needs. To ensure a smooth and enjoyable shopping experience, we’ve outlined our shipping policy below. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team.

Shipping Options and Rates

At Glow Chic, we offer a variety of shipping options to accommodate your needs:

  • Standard Shipping: Typically takes 5-7 business days. Free for orders over $50. For orders under $50, a flat fee of $5.99 applies.

Please note that shipping times are estimates and may vary based on your location and any unforeseen delays.

Order Processing

  • Order Processing Time: Orders are processed within 1-2 business days. During peak seasons or sales events, processing times may be slightly longer.
  • Order Confirmation: You will receive an order confirmation email once your purchase is complete. This email will include your order number and a summary of your order.

Shipping Address

  • Accuracy: Please ensure that your shipping address is accurate and complete at checkout. Glow Chic is not responsible for any delays or lost packages due to incorrect or incomplete addresses.
  • Address Changes: If you need to make changes to your shipping address, please contact us as soon as possible. We can only update addresses if the order has not yet been processed or shipped.

Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
  • Delivery Updates: For any issues with tracking or delivery, please contact our customer service team, and we’ll be happy to assist you.

International Shipping

  • Availability: We currently offer international shipping to select countries. International shipping rates and delivery times vary by destination.
  • Customs Duties and Taxes: Please be aware that international orders may be subject to customs duties, taxes, and fees imposed by your country’s government. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fee.

Shipping Delays

While we strive to ensure timely delivery, please note that shipping delays may occur due to circumstances beyond our control, such as weather conditions, high order volume, or carrier issues. We appreciate your understanding and patience.

Lost or Damaged Packages

  • Lost Packages: If your package does not arrive within the expected delivery time, please contact our customer service team. We will assist you in resolving the issue with the shipping carrier.
  • Damaged Packages: If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will work with you to resolve the issue and arrange for a replacement or refund.

Thank you for choosing Glow Chic! We look forward to serving you and providing you with a delightful shopping experience.